MFEX, independent experts in global fund distribution, offering a complete solution for fund trading, rebates collection and delivery of fund information. Banks and other distributors of funds use MFEX to access the world's largest fund range with trading, rebates and fund information from more than 920 fund companies and 72 000 funds that MFEX cooperates with.
MFEX’s Head Office is in Stockholm and 9 other branches in Paris, London, Madrid, Luxembourg, Kuala Lumpur, Singapore, Geneva, Milan and Umea. The company has been experiencing strong growth for the past 5 years and went from 70 employees in 2014 to over 200 in 2019
Following the recent years of our rapid expansion, we invite dedicated, competent and dynamic individuals to be part of our team in Kuala Lumpur, Malaysia to support our operations, both locally and globally.
Who We Are Looking For
A strong operational and service minded team player who can work in a collaborative team environment. The successful candidate will work closely with our Luxembourg based team to provide a high quality of operational servicing that our client base in both Asia and Europe are accustomed to with MFEX.
In addition, we are also looking for an avid learner as the role will provide opportunities to learn the full end to end operational linkages between our clients, MFEX internal departments, custody and fund platforms.
Your Main Responsibilities Will Include:
Work with external transfer agents (TA) for account opening, trade placements, corporate events, settlements and reporting on behalf of the clients of MFEX and more importantly, to ensure data integrity between the reconciliation of various key reporting platforms
To maintain a strong data integrity within internal systems through validation and reconciliation between source data from TA and business service applications
To provide high quality service experience, answering enquiries and resolving problems with the TAs, advisors and custodians.
Seek operational improvements where possible, to facilitate take-on of additional activities through automation of existing activities
Identify and challenge non-standard/exception-based processes to ensure a thorough risk assessment has been completed with corresponding controls in place prior to implementation
Participate in project(s) and conduct User Acceptance Testing (UAT) as required
Partner with various internal teams and business stakeholders to develop effective solutions and continually looking for ways to innovate to expand our service capabilities
Ensure all the activities are being completed and delivered within agreed time frames and to a high-quality standard.
Other ad-hoc tasks when assigned
1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence
Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.