Client Service Officer (M/F) (M/F)

MFEX Mutual Funds Exchange

Posted:

June 2021

Location

Luxembourg

Start Date:

Immediate 

Type of Contract:

Permanent Contract

Who Are We?

As independent experts in global fund distribution, MFEX offers a complete solution for fund companies and distributors. With assets under administration of EUR 320 billion, MFEX is one of the leading B2B fund platforms. Over 350 institutional clients (including banks and insurance companies) use MFEX to access one of the world's largest range of funds with 80,000 funds from over 950 fund companies. MFEX offers complete transparency between distributors and fund companies.

 

The MFEX Group is headquartered in Stockholm and has offices in Paris, Luxembourg, London, Geneva, Kuala Lumpur, Milan, Madrid, Umea, Hong Kong and Singapore. The main supervisory authority is the Swedish Financial Supervisory Authority (Finansinspektionen).

 

MFEX was founded over 20 years ago and is now active in 52 countries on 5 continents with more than 300 employees.

 

MFEX is rapidly expanding in the Luxembourg market, due to organic development of its activities as well as recent acquisitions. Currently, a workforce of approximately 70 people is composing its office located by the Gare of Luxembourg.

MFEX is looking for a Client Service Officer (M/F) to join our very dynamic organization.

 

This function is suited to someone with a real motivation, hands-on attitude and able to propose creative solutions in a “start-up” working spirit.

What You Will Be Responsible For ( but not limited to )

  • Responsible for BAU query tracking from clients in salesforce & e-mail

  • Primarily responsible of delivering service to dedicated accounts 

  • Responsible to support Account Managers with all client related errands

  • Responsible to execute BAU client order testing for changes of services etc.

  • Responsible to coordinate CA errands with BO

  • Responsible for corrections reporting

  • Management of client accesses to MFEX trading web and MFEX CRM system

  • Reporting and escalation to Account Management team

  • Responsible for control of Revenue Statements together with Finance

  • Responsible for initial investigation of client deviations from BAU (e.g. system issue related to order/payment; issue with fund data from MFEX). CS to resolve with internal stakeholders and Account manager

  • Provide demo of MFEX trading web and MFEX CRM to clients

  • Responsible for fund order daily monitoring and rejected orders

  • Send information to clients about changes and updates of MFEX systems

What You Bring With You:

  • Bac + 2 (DUT / BTS) in Financial services or similar

  • +1-year experience minimum in a similar function

  • Able to adapt to different situations

  • Reliable, Flexible and Dynamic

  • Positive attitude and team player

  • Excellent presentation and strong communication skills

  • Strong organizational skills

  • Able to prioritize effectively and multi-task

  • Excellent written and spoken English. French and/or other languages is a plus

  • Very good command of Microsoft Office (Word, Excel and PowerPoint)

We Offer:

​Competitive salary and benefits package.
Attractive and flexible working environment in a fast-growing international company.

 

If you are interested, please send your application to: HRLux@mfex.com