Client Service Manager

Posted:

May 2020

Location:

Kuala Lumpur, Malaysia

Start Date:

Immediate 

About MFEX

MFEX is a Swedish company with offices in Stockholm, Umea, Paris, Luxembourg, London, Geneva, Milan, Madrid, Kuala Lumpur, Hong Kong and Singapore. MFEX operates as an independent market infrastructure supporting the distribution of funds. We offer financial institutions a highly automated, secure and cost-efficient solution for trading funds, Distribution Agreement services, recovering rebates and delivering updated fund information.
 
We operate in a B2B environment providing services to Banks, Insurance Companies, Platforms, Fund Managers and IFA Networks. We also maintain distribution and rebates agreements with 920 international fund companies covering over 72,000 funds available via MFEX with distributors in 50 countries.
 
We are expanding rapidly internationally with both new clients and new markets. We are currently looking for a Junior Client Service Manager who will be accountable for the provision of quality service to our clients.  
 
The role will be based in Kuala Lumpur, Malaysia, but you will service clients in their time zone based in Europe, predominately in Luxembourg and the UK. 

Who We Are Looking For

A good team player with excellent communication skills with the ability to multi-task and operate in a flexible working environment.
 
Being part of the Global Client Service team and reporting functionally to the Head of Client service at MFEX UK and locally to Managing Director of MFEX Malaysia, the candidate should have a proven track record of working effectively as part of a team in a client service environment within Financial Services and is able to influence others to work collectively towards a common goal. Experience in the distribution of funds or fund related products will be advantageous.

 

Your Main Responsibilities Will Include:

  • Support the Client Servicing of a selection of MFEX Clients based in the UK and Luxembourg. Engage Operations in the pursuit of service quality delivery and improvement. 

  • Take and maintain ownership of issues affecting the quality of the service delivered and the overall client experience. Tracing those issues through to resolution in internal and external facing client issue logs. 

  • Support the Relationship Manager on strategic clients, projects and initiatives.

  • Monitor the performance of the service against the operating procedures and service levels agreed with the client.

  • Responsible for tracking and implementing updates to the Client SLA.

  • Participate in and support client reviews, audits and due diligence questionnaires. 

 

Qualifications

  • +3 years of experience client servicing in finance industry

  • University degree preferably within economics or finance

  • Fluent in English, other languages may be advantageous but not mandatory

  • Strong analytical and organizational skills

  • Excellent communication skills

  • Ability to prioritize

  • Able to work collaboratively to achieve common goals

  • Team-Orientated

 

 

Please apply with CV and personal letter to jobs.malaysia@mfex.com

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