MFEX Mutual Funds Exchange - Logo

Client Relationship Manager

Singapore

Basic Information

Department:Business Development

Seniority:Permanent Contract

Seniority:Senior

Date Posted:14th Sep 2022

Start Date:ASAP

About Us

As experts in global fund distribution, MFEX offers a complete solution for fund companies and distributors. With assets under administration of EUR 320 billion, MFEX is one of the leading B2B fund platforms. Over 350 institutional clients (including banks and insurance companies) use MFEX to access one of the world's largest range of funds with 80,000 funds from over 960 fund companies. MFEX offers complete transparency between distributors and fund companies.

In September 2021, MFEX became a part of the Euroclear Group, one of the world’s largest providers of domestic and cross-border settlement and related services for bond, equity, ETF and mutual fund transactions, creating a new funds market utility.

The MFEX Group is headquartered in Stockholm and has offices in Umea, Paris, Luxembourg, London, Geneva, Zurich, Milan, Madrid, Milan, Singapore, Hong Kong, and Kuala Lumpur. The main supervisory authority is the Swedish Financial Supervisory Authority (Finansinspektionen).

MFEX was founded over 20 years ago and is now active in 52 countries on 5 continents with more than 350 employees. The company is divided into four main business areas:

1. Trading and custody, 2. Distribution agreement and rebate collection, 3. Data and fund information, 4. Due Diligence / AML & KYC (Global Fund Watch)

More information available at www.mfex.com

What We Offer

You will become part of a dynamic organisation in an exciting and international context. For us, human resources are of strategic importance to the development and growth of the company. That is why we are always looking for professional and enthusiastic talent.

What will be required from you?

As a Client Relationship Manager, you will be the main relationship contact point for assigned clients and act as the interface between them and internal stakeholders. You will also oversee the onboarding of new MFEX by Euroclear clients and ensure relevant resources are allocated to meet their needs.

Role and responsibilities

  • Build and maintain strong client relationships and satisfaction

  • Identify business opportunities for upselling and business at risk with existing clients

  • Develop, expand, and profitably manage existing and new client relationships

  • Protect revenues and business with existing client base

  • Implementing new clients by interfacing between them and internal departments such as fund relations, legal and operations.

  • Ensure follow-ups with internal departments on the resolution of client issues and requests.

  • Work with Product colleagues to develop new/updated service offerings requested by clients

  • Coordinate within the firm to ensure relevant resources are allocated to meet clients’ needs

  • Contribute to process improvement between Client Relations and Operations Other ad-hoc tasks as and when required

Who are you? Skills? Minimum qualifications?

  • Minimum 8 years working experience in the funds space

  • Ability to communicate/articulate at all levels

  • Fluency in Mandarin/Cantonese would be an added advantage

  • Highly driven, confident, and motivated; able to work independently

  • Inquisitive, sense of ownership and urgency, possess an entrepreneurial spirit

  • Team-player and able to multitask effectively

  • Meticulous and detailed with excellent organizations skills

  • Knowledge in funds operations would be an added advantage

Want to talk to a member of our team?

Your Cookies Settings

May we use cookies to improve your experience on our site?

We take your privacy very seriously. For further details regarding how we use cookies, please see our cookie notice, and for further information on how we process personal data, please see our privacy notice.