As experts in global fund distribution, MFEX offers a complete solution for fund companies and distributors. With assets under administration of EUR 320 billion, MFEX is one of the leading B2B fund platforms. Over 350 institutional clients (including banks and insurance companies) use MFEX to access one of the world's largest range of funds with 80,000 funds from over 960 fund companies. MFEX offers complete transparency between distributors and fund companies.
In September 2021, MFEX became a part of the Euroclear Group, one of the world’s largest providers of domestic and cross-border settlement and related services for bond, equity, ETF and mutual fund transactions, creating a new funds market utility.
The MFEX Group is headquartered in Stockholm and has offices in Umea, Paris, Luxembourg, London, Geneva, Zurich, Milan, Madrid, Milan, Singapore, Hong Kong, and Kuala Lumpur. The main supervisory authority is the Swedish Financial Supervisory Authority (Finansinspektionen).
MFEX was founded over 20 years ago and is now active in 52 countries on 5 continents with more than 350 employees. The company is divided into four main business areas:
1. Trading and custody,
2. Distribution agreement and rebate collection,
3. Data and fund information,
4. Due Diligence / AML & KYC (Global Fund Watch)
More information available at www.mfex.com
You will become part of a dynamic organisation in an exciting and international context. For us, human resources are of strategic importance to the development and growth of the company. That is why we are always looking for professional and enthusiastic talent.
As a Client Relationship Manager, you will be the main relationship contact point for assigned clients and act as the interface between them and internal stakeholders. You will also oversee the onboarding of new MFEX by Euroclear clients and ensure relevant resources are allocated to meet their needs.
Role and responsibilities
Build and maintain strong client relationships and satisfaction
Identify business opportunities for upselling and business at risk with existing clients
Develop, expand, and profitably manage existing and new client relationships
Protect revenues and business with existing client base
Implementing new clients by interfacing between them and internal departments
such as fund relations, legal and operations.
Ensure follow-ups with internal departments on the resolution of client issues and
requests.
Work with Product colleagues to develop new/updated service offerings requested by
clients
Coordinate within the firm to ensure relevant resources are allocated to meet clients’
needs
Contribute to process improvement between Client Relations and Operations
Other ad-hoc tasks as and when required
