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Client Service Officer (M/F) - FTC

Luxembourg

Basic Information

Department:Operations

Seniority:Fixed Term Contract

Seniority:Junior

Date Posted:21st Apr 2022

Start Date:Immediate

About Us

Created in 1999 in Sweden, MFEX has grown to become a leading global fund platform, offering a complete and state of the art solution for fund trading, fund distribution services, data solutions, and compliance & due diligence.

MFEX has global market coverage and a total of 320 billion EUR of Assets Under Administration. With trading, custody, fund distribution services and data solutions for more than 80,000 funds and 960 asset management companies, MFEX's solution covers the whole fund universe.

In September 2021, MFEX became a part of the Euroclear Group, one of the world’s largest providers of domestic and cross-border settlement and related services for bond, equity, ETF and mutual fund transactions, creating a new funds market utility.

What We Offer

MFEX offers a fixed term position (6 to 9 months) as a Client Service officer to join our international organization and support the daily activity to ensure timely and accurate completion. High motivation is key.

What will be required from you?

  • Responsible for BAU query tracking from clients in salesforce & e-mail

  • Primarily responsible of delivering service to dedicated accounts 

  • Responsible to support Account Managers with all client related errands. 

  • Responsible to execute BAU client order testing for changes of services etc.

  • Responsible to coordinate CA errands with BO

  • Responsible for corrections reporting

  • Management of client accesses to MFEX trading web and MFEX CRM system

  • Reporting and escalation to Account Management team

  • Responsible for control of Revenue Statements together with Finance

  • Responsible for initial investigation of client deviations from BAU (e.g. system issue related to order/payment; issue with fund data from MFEX). CS to resolve with internal stakeholders and Account manager

  • Provide demo of MFEX trading web and MFEX CRM to clients

  • Responsible for fund order daily monitoring and rejected orders

  • Send information to clients about changes and updates of MFEX systems

Who are you? Skills? Minimum qualifications?

  • Bac + 2 (DUT / BTS) in Financial services or similar;

  • +1-year experience minimum in a similar function;

  • Able to adapt to different situations;

  • Reliable, Flexible and Dynamic;

  • Positive attitude and team player;

  • Excellent presentation and strong communication skills;

  • Strong organizational skills;

  • Able to prioritize effectively and multi-task;

  • Excellent written and spoken English. French and/or other languages is a plus;

  • Very good command of Microsoft Office (Word, Excel and PowerPoint);

Want to talk to a member of our team?

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