As experts in global fund distribution, MFEX by Euroclear offers a complete solution for fund companies and distributors. With assets under administration of EUR 320 billion, MFEX by Euroclear is one of the leading B2B fund platforms. Over 350 institutional clients (including banks and insurance companies) use MFEX by Euroclear to access one of the world's largest range of funds with 80,000 funds from over 960 fund companies. MFEX by Euroclear offers complete transparency between distributors and fund companies.
In September 2021, MFEX became a part of the Euroclear Group, one of the world’s largest providers of domestic and cross-border settlement and related services for bond, equity, ETF and mutual fund transactions, creating a new funds market utility.
The MFEX by Euroclear is headquartered in Stockholm and has offices in Umea, Paris, Luxembourg, London, Geneva, Zurich, Milan, Madrid, Milan, Singapore, Hong Kong, and Kuala Lumpur. The main supervisory authority is the Swedish Financial Supervisory Authority (Finansinspektionen).
MFEX by Euroclear was founded over 20 years ago and is now active in 52 countries on 5 continents with more than 350 employees. The company is divided into four main business areas:
1. Trading and custody,
2. Distribution agreement and rebate collection,
3. Data and fund information,
4. Due Diligence / AML & KYC (Global Fund Watch)
More information available at www.mfex.com
We are committed to creating an inclusive culture that celebrates diversity, and strive to be a great workplace for all. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.
Will join a team of client services managers dedicated to fund distribution services, covering all client segments globally across EMEA with a focus on operational excellence and delivering a “best-in class” client experience.
Collaborate with Operations and Finance to safeguard the highest level of service and timely delivery of service in accordance with our service standards. Collaborate with the global sales and relationship mangers to ensure a high level of client satisfaction and help to identify new business opportunities with existing clients.
The position reports to the Head of Client Services who is a direct report of the Chief Commercial Officer of MFEX by Euroclear.
WHAT YOU WILL BE RESPONSIBLE FOR (but not limited to):
Develop a customer service mindset, to think above and beyond what can be done to improve the customer experience
Develop collaborative working relationships with different functions within the group in pursuit of delivering “best-in class” client service
Actively contribute to the improvement and enhancement of the client service model
Ensure friction less day-to-day servicing of our clients, and build long-term relationships with the clients and external stakeholders
Responsible and accountable to meet customers and internal KPIs and service levels
Contribute to quarterly and annual client review meetings with external and internal senior management
Act as a senior point of contact in case of escalations
Continuously work to improve the client experience and client service model
Contribute to change projects involving multiple stakeholders
Identify upselling opportunities and support Sales & Relationship Management in executing upselling
