1. MFEX France Legal Notice
MFEX France SA, a limited company established under French law, with a share capital of EUR 14 463 464, registered in France, with Registrar of Companies of Paris, under no. 484 516 901. MFEX France SA is a company incorporated under French law and approved by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) as an investment company. MFEX France is a wholly owned subsidiary of MFEX Mutual Funds Exchange AB.
Legal representative: Maxence Dingboe Registered office: 18 Rue du 4 septembre – 75002 Paris. Phone: +33 (0) 1 55 04 04 35 Company registration number (SIRET): 484 516 901 000 77 VAT registration number: FR 89 484 516 901
2. Claim management policy
2.1 General information and principles
MFEX France has set up a claim-handling system to deal with any customer claims efficiently, transparently and in a harmonized manner, in accordance with the applicable regulations. Access to the Claims Service is free-of-charge, and customers can lodge their claim, as applicable, in (i) French or (ii) in one of the official languages of the Member State where the service is supplied.
2.2 Definition of claims
A claim is considered as any statement of dissatisfaction issued by a customer vis-à-vis a professional operator. A request for information, opinion, clarification, service, or provision of a service does not constitute a complaint.
2.3 Handling claims within MFEX France
Claims may be sent by post, telephone, or e-mail, or may be forwarded via the customer’s usual point of contact. The postal address is: Client Service Department, 18 Rue du 4 septembre – 75002 Paris. Claims made via telephone may be recorded. Claims sent by e-mail, depending on the customer, should use the following addresses: client_services@mfex.com
2.4 Processing deadlines
MFEX France undertakes to:
Acknowledge receipt of all claims received within a maximum of 10 days, unless a reply can be provided within this period
Respond to any claim within a maximum period of two months following their receipt
2.5 Mediation by the Autorité des Marchés Financiers (French Financial Markets Authority)
The Autorité de Marchés Financiers (AMF) offers a mediator that can hear the case of any interested party, whether a physical person or a legal entity, and settle individual disputes whose nature falls within the scope of its remit, that is, financial investments. To use the mediation service, send a letter by post to the following address: Médiateur de l’AMF (AMF Mediator) Autorité des Marchés Financiers 17 Place de la Bourse 75082 Paris Cedex 02, France A mediation request form is available online from the AMF’s website: www.amf-france.org.
3. MFEX France’s conflict of interest policy
MFEX France has a written policy to prevent, detect and, where appropriate, to manage equitably conflicts of interest that may arise as a result of providing investment or ancillary services or a combination by MFEX France or persons related to it, either between the specific interests of MFEX France and persons related to it and those of its clients or between the interests of two or more clients. This policy is based primarily on the identification and control:
commissions paid or received for services or activities performed by or for MFEX France’s benefit
benefits or presents received by MFEX France’s employees in a professional context
others jobs/tasks exercised by MFEX France employees privately or as part of their professional activities
exchange of confidential or inside information within MFEX Group
the separation of activities that could cause potential conflict of interest
earnings modes of employees
the simultaneous or sequential involvement of an employee to one or more investment services or ancillary services.
The MFEX France detailed policy for managing conflicts of interest can be obtained by writing to its postal address.
More details about your information?
If you wish to know more about the provisions of this notice, or exercise your rights, you can contact dpo@mfex.com
Additional Legal Notices
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Last updated: Monday, 8th May 2023